Terms & Conditions

Welcome to our booking platform. By accessing or using our website or booking a property, you agree to the following Terms & Conditions ("Terms"). If you do not agree, please do not use our Service.

1. Definitions

• "We" / "Us" / "Our" refers to the operator of the short-term letting Platform.
• "You" refers to the user accessing or booking through the Platform.
• "Service" refers to our booking website and related short-term accommodation services.

2. Use of the Service

• You must be at least 18 years old to use the Service.
• You agree to comply with our Privacy Policy.
• Bookings must accurately reflect the number of guests. Misuse may result in cancellation or denial of entry.

3. Booking & Payments

A booking is confirmed only once full payment is received and a confirmation email has been issued. All payments are processed securely via our third-party payment processor. Cancellation policies are clearly displayed before you complete your booking and form part of these Terms.

4. Guest Conduct

You agree to comply with any property-specific house rules provided to you before or during your stay. Failure to comply may result in immediate termination of your booking without refund.

5. Third-Party Links

We may include links to third-party websites for convenience. We do not endorse or control their content and are not liable for their practices.

6. Termination

We reserve the right to suspend or terminate your access to the Service at any time without notice for violation of these Terms.

7. Liability

To the fullest extent permitted by law, our liability is limited to the amount you paid for the booking. We are not liable for indirect, incidental, or consequential damages, including loss of income, data, or enjoyment.

8. Disclaimer

Our Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free access, nor the accuracy of content provided.

9. Governing Law

These Terms are governed by the laws of New South Wales and, where applicable, the laws of the Commonwealth of Australia.

10. Dispute Resolution

If you have a concern or dispute, please contact us first to resolve the issue informally.

11. Severability

If any provision of these Terms is deemed unenforceable, the rest of the Terms shall remain in effect.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the new Terms.

13. Contact Us

If you have any questions, please contact us at: management@zealerholiday.com.au